How to Contact OPay Using OPay Customer Care Numbers, Email, and Social Handles (2025 Update)

OPay is one of the best mobile money and fintech platforms in Nigeria. What sets Opay apart is its customer support. In 2021 the company says, “Customers are king.” That is why it maintains a customer-centric culture.

It helps its users to resolve issues like failed transfers and account problems with multiple support channels.

The OPay Customer Care Number is one key channel. Opay has many customer support channels; some of them are the Opay customer care phone number, email, in-app chat, WhatsApp, and social media.

OPay claims to offer its users 24/7 customer service through phone and other digital means so that every user can quickly get help when needed.

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What is the OPay Customer Care Number?

The OPay Customer Care Number is the official phone number provided by OPay for customer support. The number can be used by any OPay user in Nigeria to speak with an OPay customer service agent.

Knowing this number can give you direct access to OPay support staff who can resolve the following: transaction errors, reset PINs, investigate fraud alerts, and even answer questions.

The customer care number is the primary helpline for all OPay customers in Nigeria. Below is the list of OPay customer care numbers in Nigeria:

OPay Customer Care Number in Nigeria (2025 Update)

Full list of OPay Customer Care Number

Below is the OPay official customer support hotline for Nigerian users, and it is available 24/7. The current OPay customer care numbers are:

For Personal App and Card Issues: +234 700 888 8328
For POS and Merchant Business Issues: +234 700 888 8329
Alternative Landline – Personal/App Issues: 020 18888 328
Alternative Landline – Business/POS Issues: 020 18888 329

The above lines are toll-rate Nigerian numbers. Standard voice-call rates will apply depending on your mobile provider. See Also: List of OPay Offices in Nigeria (2025 Update)

Other Ways to Contact OPay Customer Care

Apart from the customer care number above, OPay offers several other support channels for customer help:

OPay In-App Support Chat: The OPay mobile app has a built-in chat support feature. Open the app and navigate to the Support or Help section to start a live chat. A live agent is available 24/7 via this chat. For example, if you view a specific transaction, you can tap “Chat with OPay Support” on that screen, and the app will auto-fill the transaction details into the chat for you. This method is very convenient for quickly sharing screenshots or error codes. According to OPay, over 500 customer service agents are available and reachable instantly via the in-app chat.
OPay Email Address: You can email OPay customer care at customerservice@opay-inc.com. This is the official support email for OPay. Use it for urgent issues like a lost phone or large unauthorized transaction.
OPay Social Media: OPay is present on major social media pages like Facebook, X (Twitter), and Instagram. For example, the OPay Facebook page “OPay Nigeria” and Instagram handle @opay.ng regularly post an updates and also monitor each customer queries. You can send OPay a direct message on these platforms or even tweet to @OPay_NG (and @OPaySupport on X).
WhatsApp: OPay also provides a WhatsApp support line at +234 916 599 8936. You can message this number to ask for assistance or updates.
Physical Office Locations: You can also visit an OPay office. Their Lagos head office is at Ikeja—Alexander House, Otunba Jobi Fele Way, Alausa, Ikeja, Lagos. Beyond Lagos, OPay has service centers and offices in many other cities across Nigeria. There are 25 OPay customer service centers nationwide. Major branches include Abuja (Hexahub Plaza, Garki) and regional offices in places like Ibadan, Kano, Port Harcourt, etc. (Click here to see the OPay office location nearest you.)

Common Issues You Can Resolve Through OPay Customer Care

OPay’s support team can assist you with a variety of common problems. For example:

Failed or Delayed Transactions: If you experience a failed transfer or your payment is not going to go through or is delayed, OPay support can investigate. In the app, use the transaction’s chat feature to automatically send to a customer support agent.
Wrong Debit / Double Charge: If your wallet is debited multiple times for one transfer or charged incorrectly, contact support promptly. You are to email the details (transaction refs, amounts, etc.) and even your bank statement to the support team. (Note: Do not send full card numbers—just the first 6 and last 4 digits are enough.) The support team will verify and issue a reversal or refund as needed.
Failed Bills or Airtime Purchases: If you buy airtime or pay a bill through the app and it fails (but you see a debit), report it immediately via chat or email. Provide the transaction ID and receipt screenshot. OPay will trace it.
Unauthorized/Fraudulent Transactions: If you notice any charge you didn’t authorize, lock your account immediately (see security tips below) and then call the OPay customer care number hotline to report the fraud. The support team can then block the compromised account and investigate. Below is one of OPay’s customer advice:“If your phone is lost or stolen, use 955131# to block your account and contact us immediately.”
Account Login or PIN Issues: If you cannot log in, forgot your PIN, or your account verification is failing, OPay support can help reset or verify. Calling or chatting to verify your identity is often needed (for security, they will only discuss limited details to confirm it’s you).
Loan or Savings Inquiries: If you use OPay’s loan (PayLater) or savings services and have questions about repayments, interest, etc., support can answer them. They can explain your balance, adjust due dates, or transfer repayment amounts between accounts.

If your issue is complex, the agent will usually give you a reference number or follow-up instructions. Be prepared to share your OPay account number, the phone number linked to it, and any transaction IDs—this helps the agent quickly locate your records. The clearer and more specific you are, the faster they can assist.

See Also: Opay Transaction History: How to Delete Your Opay Transaction History 2025

Tips for Speaking to OPay Customer Care Successfully

Have Your Information Ready: Before calling or chatting, know your OPay account number, the phone number or email tied to your account, and any relevant transaction reference. This speeds up the verification process.
Be Clear and Concise: Describe your problem briefly but clearly (e.g., “I sent N2,000 from my OPay wallet to another bank account, but it has not arrived after 24 hours”).
Note Names and References: Politely ask the agent for their name or ID and for a ticket/reference number for your issue. This is useful if you need to follow up later. Write down any instructions they give you.
Do NOT Share Sensitive Data: OPay support will never ask for your full card number, PIN, OTP, or password. Never give these details out.
Ask for Privacy: Ensure your surroundings are private or quiet enough so you can confidently share any information the agent needs (like parts of a transaction or account number).
Be Patient: Even though lines are 24/7, sometimes wait times can occur. If the call is busy, try the chat or email instead. Agents handle many requests, but they aim to resolve issues diligently.

OPay Customer Care Call vs. In-App Support Chat

Both the customer care phone number and in-app chat have advantages:

Phone Call (Hotline): You can speak directly with an agent in real time. This can feel more personal and allow you immediate back-and-forth questions. It is useful for urgent issues like suspected fraud or when you prefer talking. Note, however, that you may need to wait on hold during busy periods, and voice calls use your airtime (standard call rates apply).
In-App Chat: This is a text-based live chat inside the OPay app (also available via WhatsApp). It’s available 24/7 and lets you send screenshots or exact error messages easily. For many technical issues (like payment failures), chat can be faster because you don’t get transferred. On the flip side, chat responses may sometimes be a bit delayed if many people are waiting, but OPay has hundreds of agents online at all times.

In general, use whichever is more convenient for you: if you’re already in the app, the chat is quick; if you need to explain something verbally or the problem feels urgent, call the hotline.

Security Tips When Contacting OPay Customer Care

Verify Official Channels: Always use contact and check that the phone number or email matches the ones listed here. Look for a blue checkmark or official branding on social media pages.
Beware of Scams: OPay will never proactively call or email you asking to update your account or verify your card details. If you get a random SMS or call claiming to be OPay asking for your OTP or PIN, it’s a fraud.
Use Only Official Numbers/Emails: When in doubt, hang up and check the number on OPay’s site. For email, only trust the addresses that end in @opay-inc.com (like the customer service email above). Scammers sometimes can mimic OPay by using similar-looking addresses.
Lock Your Account if You Suspect Fraud: If you ever think your account has been compromised, use this code: 955131# to immediately lock your OPay account. Also lock your card with 955132# and call the OPay support line to report the issues.
Keep Records: Keep screenshots of any suspicious messages you receive, and document the time/number of any unsolicited calls. You can report these on OPay’s “Report an Issue” portal if needed.

By following the above security tips, you can be confident you call a legitimate OPay staff member.

Conclusion

Always use the above OPay official contact details for any support issues. One of the important Opay customer care numbers is 0700 888 8328; you need to save the number for ease of use.

Customerservice@opay-inc.com is the OPay customer support email you can use for your quick resolutions. You can also try the in-app chat first and call the hotline if you need an urgent or complex issue resolved.

With the above information, you can resolve any Opay problems faster and with confidence. And it will save you time and stress.