Did you need help in Opay, and you’re wondering, “How do I complain to Opay?” Maybe you have an issue, and you need a quick solution.

In this guide, I’m going to show you exactly how to complain to Opay customer care, and how to contact them on their social media accounts, email addresses, Opay app, and even their physical office locations. Let’s get right into it.

Common Reasons to Complain to OPay

Even though OPay is one of the most popular fintech platforms in Nigeria, you can still run into issues from time to time.
Here are the most common situations where you might need to contact OPay customer care:

1. Failed Transactions or Delayed Transfers: You can file a complaint when you send money to someone, but the transaction fails or takes hours (or even days) to reflect in the recipient’s account.

2. Wrong Debit or Double Debit: Although it is uncommon for users to be charged twice for the same transaction or to see money deducted for a payment they didn’t complete. If you experience it, you can file a complaint with proof.

3. Failed Bill Payments or Airtime Purchases: You can also complain to Opay when you pay for electricity, cable TV, or airtime, but the service provider never confirms your payment.

4. Unauthorized Transactions or Suspected Fraud: If there is a deduction in your account without your permission, or you suspect someone else has gained access to your OPay account, you need to act fast.

5. Account Login or Verification Issues: unable to log in because of forgotten passwords, blocked accounts, or failed identity verification.

7. Technical Glitches
App errors, downtime, or sudden crashes during a transaction can cause problems that require customer support to fix.

How to Complain to Opay in 2025

You can complain to OPay by using the 7 channels or methods we are about to list out, which include the in-app, customer care helpline, physical customer service centers, and social media handles. Let’s discuss this method one by one:

1. Contact Opay from the App

First, open your Opay app, navigate to the “Help icon” at the top right corner of the app, and click on the icon at the top right corner of your screen. Once you click on it, you will be redirected to the Opay customer service center, and you will see different options:

• Report transfer dispute
• Erroneous transfer recall
• Lift restriction
• Apply card
• Login and payment
• Account limit
• Mobile number change
• Report scam
• View transactions
• Change login password

If your issue doesn’t fall under any of these categories, you can use the second method below.

See Also: How to Borrow Money from OPay 2025

2. Use Opay Email Support

The second way you can complain to OPay is by contacting them through their customer service email: customerservice@opay-inc.com (for general issues) and ng-support@opay-inc.com (for transaction issues). With the above email, you can send them an email explaining your issue. Use this method if you don’t want to use the in-app chat or social media.

See Also: OPay USSD Code (2025 List of All OPay USSD Codes)

3. Visit an Opay Office Near You

If complaining to them by email is not enough, you can visit any Opay office in Nigeria. To see available OPay offices in Nigeria, open your OPay app and click on the help icon on the top right corner of your screen. You will be redirected to the Customer Service Center, then scroll down to Address in the app and click on it. You’ll see their available branches in each state in Nigeria and their locations:

• Abeokuta
• Abuja
• Ibadan
• Jos
• Kaduna
• Kano
• Akwa Ibom
• Lagos
• Imo
• Abia
• Benue
• Enugu
• Jos

Then you can visit the closest one to you for a face-to-face complaint and solution.

4. Use Opay Self-Help Services

Sometimes, you don’t need to wait for customer care. You can click on self help in the app, you will see different options like

• How to check my card status
• How to report a card dispute
• How to activate my card

These option comes with step-by-step guides that will help you to resolve your issue instantly.

5. Live Chat With Opay Support Agent

Still wondering how do I complain to Opay and you want to talk to a real person?

Here’s what to do:

1. Click on help icon on the top right corner of the app, scroll down and click Live Chat in the app.
2. You will see options like Opay Card, Transfer, Payment, Bills, Account, Reports, and Others.
3. Select your category and type your issue.

Note: At first, you’ll be talking to a bot (machine). If the answer is not helpful, click “No” to “Was this helpful?” and choose to speak to a live advisor.

Once connected, you’ll get a real customer care agent. For example, you might see:

“Good day, thank you for contacting Opay. My name is Josiah; I will be assisting you today.”

Now you can complain and explain your problem directly and get a real-time response.

See Also: 30 Best Loan App in Nigeria 2025 Review

6. Opay Social Media Handles

You can also complain by contacting Opay through their verified social media accounts.

• Instagram: @opay.ng
• Twitter (X): @opay_ng
• Facebook: OPay Nigeria

Tip: Make sure you check for the blue verification tick to avoid scammers, and don’t share your PIN or password with anyone on social media.

7. Call Opay Customer Support

You can complain to OPay through their support phone numbers: 0700 888 8328 (for app/card issues) or 020 18888 328, and WhatsApp at +234 916599893. Use the above phone number to call or WhatsApp them directly if you prefer this method.

Summary/Conclusion

We have listed out several ways that you can complain to OPay in 2025: You can start by using the in-app help option. If that doesn’t work for you, you can send an email to their support addresses—customerservice@opay-inc.com for general issues or ng-support@opay-inc.com for transaction-related problems.

You can also visit any of their physical offices in Nigeria, like in Lagos, Abuja, Ibadan, and Kano, for face-to-face assistance. For quick fixes, you can try the self-help section in the app or use the live chat to connect with a real customer care agent after speaking to the bot.

Social media is another option; you can reach out to them through their verified Instagram, Twitter (X), or Facebook accounts.

You can call OPay customer service on 0700 888 8328 or 020 18888 328, or chat with them on WhatsApp at +234 916599893.

If you’ve been asking yourself, “How do I complain to Opay?”, now you know you can complain to Opay by:

• Using the in-app options
• Sending them an email
• Visiting an Opay branch
• Chatting with a live agent
• Contacted them via verified social media accounts
• Calling their customer support numbers

You can use Any of the channel to resolved any Opay issue from transfer disputes to card activation problems.